Support

Support

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Technical support

Our IT staff delivers fast support services diagnosing and resolving product errors, installation, configuration,
procedural and questions to ensure continued high reliability and operability of products.

We provide software application, customization, training, implementation, hardware and other computer-related
problems support services.

Support assistance mainly provide remotely for troubleshooting problems and issues, however we also provide onsite
assistance when necessary.

Software products and technologies covered  include custom operating systems, application software, and infrastructure
software and upgrades.

Labins is dedicated to providing our clients with the fastest possible technical support.

Labins is dedicated to providing our clients with the fastest possible technical support. As a result there are three levels of
support to help you achieve the best possible service.

Support1
Support2
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Level 1

Level 2

Level 3

Provides user guidance for operations, install problems break/fix phone support. Immediate to the appropriate level for more severe issues.

Highly trained staff will assist in fixing complex
problems providing workarounds, software
functional problems. Escalation to level 3 for
software code problems.

Software engineer’s diagnoses and fix application code, configuration, environment and other advance issues problem resolution.

                          Give us a call today we look forward to helping you.
                                                                            Hours  (EST)
                                                   Monday—Friday: 9:00am – 5:00pm
                                                  Saturday & Sunday: 11:00am – 3:00pm

                                                  Email  support@labins.com

                                                     Call 24/7 for critical error
                                                      Phone: 317-640-5902

 

 

ehelp

As part of our support structure we are proud to announce that we will be utilizing RoboHelp®
   software to develop a browser-based Help system that includes powerful natural language searches and end user feedback capabilities. Look for it in the future.